IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll play a crucial role in ensuring that our IT systems run smoothly. You'll be responsible for providing technical support to users, troubleshooting hardware and software issues, and maintaining network infrastructures. If you have a passion for technology and a knack for problem-solving, this is the job for you.

Responsibilities

• Identify and resolve hardware and software malfunctions.
• Assist with the backup and recovery of data.
• Provide recommendations for improving IT processes and systems.
• Ensure compliance with IT policies and procedures.
• Collaborate with other IT staff to develop solutions to technical issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field is preferred

Experience

• 3+ years of experience in IT support roles with strong technical skills

Technical Skills

• Active Directory
• VPN and Remote Access

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS, Azure): Hands-on experience with cloud computing platforms and services.
• Knowledge of scripting languages (Python, Bash): Ability to write scripts for automation and problem-solving.

Benefits

• Health and wellness programs
• Flexible work hours and remote work options
• Employee training and development budget
• Annual performance bonuses

Company Culture

• Innovative Spirit: We encourage innovative thinking and creativity to solve complex IT challenges.
• Employee Recognition: We recognize and celebrate the contributions of our team members regularly.
• Work-life Balance: We prioritize work-life balance to ensure our employees can thrive both personally and professionally.