System Support Specialist

Job Description

As a System Support Specialist, you will play a pivotal role in maintaining and enhancing our IT support services. You will troubleshoot issues, provide technical assistance, and ensure system integrity. Our ideal candidate will have a knack for solving problems and a passion for supporting users to optimize their experience.

Responsibilities

• Identify trends in system issues to prevent future problems.
• Liaise with external vendors for system upgrades and support.
• Support the IT team during audits and compliance checks.
• Create user accounts and maintain security permissions.
• Participate in IT projects and initiatives.
• Foster a positive environment by providing excellent user support.
• Generate reports on system performance and user feedback.

Requirements

Education

• Bachelor's degree in Computer Science or a related field
• Relevant IT certifications are highly regarded

Experience

• 3+ years of relevant experience in IT support

Technical Skills

• Active Directory
• Virtualization Technologies

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with scripting languages (e.g., Python, Bash): Knowledge of scripting to automate tasks and improve efficiency.
• Familiarity with mobile device management solutions: Understanding of MDM solutions to manage mobile devices effectively.

Benefits

• Comprehensive medical aid coverage
• Paid time off and sick leave
• Access to employee training programs
• Work-from-home options available

Company Culture

• Innovation: We encourage innovative thinking and welcome new ideas from our team members.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.
• Employee Recognition: Regular employee recognition reinforces our commitment to our team’s contributions.