IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in Port Elizabeth. The ideal candidate will possess a solid foundation in IT systems and troubleshooting, providing exceptional support to our staff and clients.

Responsibilities

• Troubleshoot network connectivity issues and resolve them swiftly.
• Ensure compliance with IT security standards and protocols.
• Manage support tickets and prioritize tasks to meet deadlines.
• Assist with the implementation of new IT projects.
• Provide exceptional customer service and support to users.
• Evaluate and recommend improvements to existing IT systems.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology
• Relevant certifications are a plus

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Linux OS
• Virtualization Technologies

Soft Skills

• Communication Skills
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in a corporate IT environment: Prior experience in a corporate setting managing IT services.
• Knowledge of IT security principles: Understanding key IT security concepts and practices.

Benefits

• Comprehensive health benefits including dental and vision.
• Generous leave policies and flexible working hours.
• Access to IT training and certification programs.
• Team outings and company events.

Company Culture

• Innovation: We embrace new technologies and innovative approaches to enhance our services.
• Diversity and Inclusion: We celebrate diversity and aim to create an inclusive environment for all employees.