IT Support Technician

Job Description

We are looking for an IT Support Technician to provide technical assistance to our users in Johannesburg. The candidate should have a strong understanding of IT support fundamentals and be able to resolve hardware and software issues efficiently. Your role will be crucial in ensuring smooth operations across the organization.

Responsibilities

• Perform regular maintenance and upgrades on existing systems.
• Ensure compliance with IT security standards and protocols.
• Assist with disaster recovery planning and implementation.
• Act as a liaison between users and technical teams.
• Provide feedback on user concerns and suggest improvements.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• ITIL Foundation certification: Understanding of IT service management best practices.
• CompTIA A+ certification: Broad knowledge of IT fundamentals and hardware support.

Benefits

• Comprehensive medical aid benefits
• Performance-based bonuses annually
• Professional development opportunities
• Work-life balance support programs

Company Culture

• Innovation: We support innovative thinking and value new ideas.
• Flexibility: We promote a flexible work culture to suit the needs of our employees.
• Recognition: We celebrate achievements and recognize contributions from team members.