IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in East London. The successful candidate will play a crucial role in providing technical support and ensuring the seamless operation of IT systems. You will troubleshoot issues, manage hardware and software setups, and assist users with queries. This role demands strong problem-solving skills and a customer-oriented approach.

Responsibilities

• Respond to help desk tickets in a timely manner.
• Conduct regular maintenance and updates on systems.
• Optimize IT processes for efficiency.
• Support remote users and troubleshoot connectivity issues.
• Assist users in using software applications effectively.
• Work with IT team to ensure system security and integrity.
• Stay updated on the latest IT trends and technologies.
• Assist in the development of IT policies and guidelines.
• Contribute to team meetings and suggest improvements.

Requirements

Education

• Diploma in IT or Computer Science
• Bachelor's degree is preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Team Player
• Time Management

Languages

• English: Fluent

Advantageous

• Knowledge of Linux: Basic understanding of Linux operating systems for troubleshooting.
• Experience with VoIP Systems: Familiarity with setting up and managing VoIP technology.

Benefits

• Comprehensive health insurance
• Paid vacation and sick leave
• Training and development budget
• Employee assistance programs

Company Culture

• Diversity and Inclusion: We believe in creating an inclusive workplace for everyone.
• Learning Environment: We promote continuous learning and upskilling opportunities.