IT Support Technician

Job Description

We are seeking an IT Support Technician to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The successful candidate will be responsible for diagnosing and resolving technical issues, ensuring the smooth operation of IT systems across the organization.

Responsibilities

• Monitor IT helpdesk for tickets and resolve issues as they arise.
• Review and update technical documentation regularly.
• Provide guidance and support with hardware and software upgrades.
• Assist with backup and disaster recovery procedures.
• Collaborate with team members on complex technical problems.
• Ensure a high level of customer satisfaction with prompt support.
• Participate in continuous improvement initiatives for IT support.

Requirements

Education

• Degree in Information Technology or related field
• Vendor-specific certifications such as Cisco or Microsoft are advantageous

Experience

• 2-5 years of relevant experience in IT support

Technical Skills

• Remote Support Tools
• IT Security Principles

Soft Skills

• Time Management
• Team Collaboration

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with virtualisation technology: Hands-on experience with VMware or Hyper-V.
• IT project management skills: Ability to assist in managing IT projects and implementations.

Benefits

• Comprehensive health and dental insurance
• Retirement savings plan with company matching
• Ongoing training and skills development
• Supportive work environment

Company Culture

• Continuous Improvement: We strive for excellence through continuous learning and improvement in our processes.
• Professional Growth: We support our employees' career aspirations with opportunities for advancement.
• Work-Life Balance: We foster a healthy work-life balance for all employees, promoting flexibility and well-being.