IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to provide exceptional technical support and administration in our Cape Town office. The ideal candidate will be adept at troubleshooting hardware and software issues, assisting users, and maintaining IT systems to ensure smooth operations.

Responsibilities

• Manage the installation of new hardware and software as needed.
• Provide support for remote users and assist with mobile device management.
• Evaluate and recommend new technologies to improve IT operations.
• Conduct regular system updates and backups.
• Serve as a liaison between users and upper management on technical issues.
• Create and maintain user documentation and operating procedures.

Requirements

Education

• Diploma in Information Technology or similar

Experience

• 1+ years of experience in a technical support capacity

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Time Management
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with Linux OS: Basic knowledge of Linux operating systems and command line usage.
• Experience with customer relationship management (CRM) systems: Proficient in using CRM tools to manage customer interactions.

Benefits

• Health insurance coverage
• Retirement benefits with company contributions
• Work-from-home options available
• Annual leave and sick leave packages

Company Culture

• Innovative Thinking: We encourage innovative solutions and creative problem-solving.
• Employee Recognition: We value our employees and recognize their contributions to our success.
• Work-Life Balance: We strive to maintain a healthy work-life balance for our team.