IT Support Technician

Job Description

As an IT Support Technician, you'll be the first point of contact for technical support requests. You will handle everything from minor hardware repairs to network issues. This position offers growth opportunities in the IT field while working in a supportive team culture. Great communication skills and technical knowledge are essential.

Responsibilities

• Respond to incoming support tickets promptly.
• Conduct regular maintenance on IT equipment.
• Participate in the development of IT policies and procedures.
• Assist in the training and guidance of junior staff.
• Ensure compliance with company IT security policies.
• Compile reports on support ticket trends and issues.
• Take part in team meetings and share insights on improvements.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications are a plus

Experience

• 2+ years of experience in a similar role

Technical Skills

• Active Directory and User Management
• Basic Knowledge of IT Security

Soft Skills

• Customer Service
• Time Management

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Scripting Skills: Basic knowledge of scripting languages such as Python or PowerShell.
• Experience in an Agile Environment: Understanding of Agile methodologies and practices.

Benefits

• Annual performance bonuses
• Flexible working hours and arrangements
• Access to training and development programs
• Friendly working environment

Company Culture

• Continuous Development: We regularly hold workshops and training sessions to upskill our employees.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.
• Employee Recognition: We celebrate our team members' achievements and contributions.