IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our dynamic team in Johannesburg. In this role, you will provide essential technical support and maintenance services to our clients, ensuring that their IT systems function smoothly. Ideal candidates will possess strong troubleshooting skills and a comprehensive knowledge of various software and hardware systems.

Responsibilities

• Respond promptly to IT support tickets and resolve them efficiently.
• Configure and optimize software applications for end-users.
• Participate in system upgrades and migrations.
• Maintain backup systems and assist with data recovery.
• Ensure compliance with IT security policies and procedures.
• Assist in maintaining the organization's network infrastructure.
• Generate reports on support metrics and system performance.

Requirements

Education

• Diploma or Bachelor's Degree in Computer Science or related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Troubleshooting
• IT Security

Soft Skills

• Teamwork
• Analytical Skills

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with cloud platforms such as AWS or Azure.
• Project management experience: Ability to assist in managing IT projects effectively.

Benefits

• Comprehensive health benefits including dental and vision
• Annual leave and sick leave
• Employee wellness programs
• Access to training and certifications

Company Culture

• Innovation: We encourage innovative thinking and new ideas among our team members.
• Respect and Inclusion: We promote a respectful and inclusive workplace where every voice is valued.