IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll play a pivotal role in providing technical assistance and support to end-users. You will troubleshoot hardware and software issues, set up new systems, and ensure the smooth running of IT operations. Ideal candidates will be proactive in resolving issues and possess strong communication skills.

Responsibilities

• Manage IT service desk operations and prioritize tasks.
• Assist in maintaining inventory of IT equipment and supplies.
• Provide feedback on potential improvements to IT processes.
• Conduct user training sessions on IT best practices.
• Ensure compliance with IT security policies and procedures.
• Collaborate with vendors for necessary repairs and maintenance.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in IT is an advantage

Experience

• 2-4 years of experience in IT support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Knowledge of cloud-based applications and services.
• Knowledge of cybersecurity principles: Awareness of best practices to ensure IT security.

Benefits

• Comprehensive medical aid plan
• Performance bonuses
• Flexible working hours
• Access to training and certification programs

Company Culture

• Work-Life Balance: We prioritize a healthy work-life balance for our employees.
• Diversity and Inclusion: We take pride in our diverse workforce and are committed to creating an inclusive workplace.
• Community Engagement: We actively engage with our local community through various outreach programs.