IT Support Technician

Job Description

Join Tech Solutions as an IT Support Technician and play a crucial role in providing technical support and troubleshooting services to our clients in Johannesburg. You will be the first line of contact for IT-related issues, ensuring customer satisfaction through prompt resolution of queries.

Responsibilities

• Deliver support services for various hardware and software systems.
• Assist users in resolving application and network issues.
• Conduct initial assessments of technical problems and escalate when necessary.
• Create detailed reports on support activities and user feedback.
• Maintain a knowledge base of technical documentation for staff and clients.
• Ensure compliance with company IT policies and procedures.
• Provide feedback on service improvement initiatives.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support or relevant area

Technical Skills

• Mac OS
• Active Directory
• VoIP Systems

Soft Skills

• Teamwork
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with cloud services: Experience with AWS or Azure cloud services is a plus.
• Skills in scripting languages: Proficiency in scripting languages such as PowerShell or Python.

Benefits

• Comprehensive health and wellness programs
• Retirement plan with employer contribution
• Flexible work hours and remote work options
• Professional development stipends

Company Culture

• Supportive learning environment: We prioritize continuous learning and support professional growth.
• Work-life balance: We promote a healthy work-life balance for all employees.
• Community engagement: Our team actively engages in community service and outreach programs.