IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our dynamic team in Bloemfontein. You will play a crucial role in assisting users with their technical issues, ensuring optimal performance of systems. The ideal candidate should possess a strong problem-solving mindset and technical aptitude.

Responsibilities

• Answer and log all incoming support requests via phone, email, or helpdesk.
• Install and configure new computer systems and applications.
• Conduct regular software and hardware audits.
• Support remote users as required.
• Maintain documentation of systems and user configurations.
• Assist in enforcing IT policies and best practices.
• Collaborate with IT team on various projects.

Requirements

Education

• Diploma in Computer Science or a related field
• Relevant certifications are a plus

Experience

• 3+ years of IT support experience

Technical Skills

• Linux OS
• IT Security Basics

Soft Skills

• Analytical Skills
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Setswana: Conversational

Advantageous

• Understanding of basic scripting: Ability to write simple scripts for automation.
• Experience with cloud technologies: Basic knowledge of cloud services and their management.

Benefits

• Comprehensive health insurance
• Paid time off and sick leave
• Employee training programs
• Work-life balance initiatives

Company Culture

• Innovation: We embrace innovative ideas to enhance our services.
• Open Communication: A transparent environment fosters open dialogue and feedback.
• Respect: We respect individual differences and promote a supportive workplace.