IT Support Technician

Bloemfontein FULL TIME R12,500 - R16,666 / Month
(R150,000 - R200,000 / Year)

Job Description

We are seeking a proactive IT Support Technician to join our dynamic team in Bloemfontein. You will play a crucial role in assisting users with their technical issues, ensuring optimal performance of systems. The ideal candidate should possess a strong problem-solving mindset and technical aptitude.

Responsibilities

  • Answer and log all incoming support requests via phone, email, or helpdesk.
  • Install and configure new computer systems and applications.
  • Conduct regular software and hardware audits.
  • Support remote users as required.
  • Maintain documentation of systems and user configurations.
  • Assist in enforcing IT policies and best practices.
  • Collaborate with IT team on various projects.

Requirements

Education
  • Diploma in Computer Science or a related field
  • Relevant certifications are a plus
Experience
  • 3+ years of IT support experience
Technical Skills
  • Linux OS
  • IT Security Basics
Soft Skills
  • Analytical Skills
  • Adaptability
Certifications
  • ITIL Foundation Certification
  • Cisco Certified Network Associate (CCNA)
Languages
  • English: Fluent
  • Setswana: Conversational

Advantageous

  • Understanding of basic scripting: Ability to write simple scripts for automation.
  • Experience with cloud technologies: Basic knowledge of cloud services and their management.

Benefits

  • Comprehensive health insurance
  • Paid time off and sick leave
  • Employee training programs
  • Work-life balance initiatives

Company Culture

  • Innovation: We embrace innovative ideas to enhance our services.
  • Open Communication: A transparent environment fosters open dialogue and feedback.
  • Respect: We respect individual differences and promote a supportive workplace.
Status: Closed