IT Support Technician

Job Description

As an IT Support Technician, you will provide first-line support for IT-related issues, ensure timely resolution of technical queries, and perform routine system checks. This role is ideal for someone eager to grow in their IT career while making a tangible difference to user experience.

Responsibilities

• Deliver effective IT support while ensuring user satisfaction.
• Maintain an inventory of IT assets and ensure compliance with company policies.
• Respond to support tickets and provide timely resolution.
• Assist in system backups and disaster recovery planning.
• Provide assistance with network troubleshooting and connectivity.
• Manage software licensing and ensure compliance.
• Develop and maintain user documentation and guides.
• Participate in team meetings and contribute ideas for process improvements.
• Work with vendors for hardware and software procurement.
• Provide input on team training and development initiatives.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2-3 years of experience in IT support or technical support roles.

Technical Skills

• Windows OS
• Networking Concepts
• Hardware Troubleshooting
• Microsoft Office
• Remote Desktop Support

Soft Skills

• Communication
• Time Management
• Customer Service

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL frameworks: Understanding of ITIL best practices for IT service management.
• Experience with ticketing systems (e.g. JIRA, ServiceNow): Familiarity with ticketing systems for tracking IT requests and issues.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for professional development
• Flexible working conditions

Company Culture

• Teamwork: We believe in working together to achieve success and support each other.
• Innovation: We encourage innovative thinking and creative solutions in our work environment.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive culture within our team.