E-commerce Manager

Job Description

As an E-commerce Manager, you'll play a crucial role in driving our online sales initiatives and improving the overall user experience. Bring your expertise in digital marketing, platform management, and customer engagement to help us thrive in the e-commerce space.

Responsibilities

• Lead the day-to-day management of the e-commerce operations.
• Identify opportunities for process improvements and cost optimisations.
• Establish key performance indicators (KPIs) to measure success.
• Work with customer service to resolve customer complaints efficiently.
• Create sales reports to present to senior management.
• Train and mentor team members on e-commerce best practices.

Requirements

Education

• Bachelor's degree in Marketing, Business Administration, or related field
• Master's degree is a plus

Experience

• Minimum of 5 years of experience in e-commerce or digital marketing

Technical Skills

• SEO/SEM
• Google Analytics
• E-commerce Platforms

Soft Skills

• Strategic Thinking
• Communication
• Leadership

Certifications

• Certified E-commerce Professional
• Digital Marketing Certification

Languages

• English: Fluent

Advantageous

• Experience in A/B testing and conversion rate optimization: Familiarity with methods to optimize user engagement and drive sales.
• Knowledge of content management systems: Experience with CMS platforms to manage e-commerce content effectively.

Benefits

• Competitive salary with performance bonuses
• Health, dental, and vision insurance
• Flexible working hours
• Opportunities for professional development and growth

Company Culture

• Innovative Environment: We foster an innovative culture where new ideas are welcomed and creativity thrives.
• Supportive Team: Our team is dedicated to supporting each other and working collaboratively towards common goals.
• Work-life Balance: We understand the importance of a healthy work-life balance and support flexible working arrangements.