IT Support Technician

Job Description

As an IT Support Technician, you will be the frontline support for our clients, ensuring their IT systems run smoothly. You will troubleshoot and resolve issues while providing exceptional customer service.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Diagnose and resolve technical problems in a timely manner.
• Help with the installation, configuration, and upgrading of software and devices.
• Manage user accounts, permissions, and passwords.
• Participate in IT projects and implementations.
• Maintain security measures for all IT equipment.
• Create and maintain user documentation.
• Assist in network troubleshooting and maintenance.
• Track and report on IT service metrics and issues.
• Communicate effectively with other team members and departments.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 1+ year of experience in a similar role

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding how to secure IT systems from various threats.
• Familiarity with database management: Basic knowledge of SQL and database interactions is a plus.

Benefits

• Comprehensive health and wellness programs
• Paid time off for personal days
• Uniform allowance
• Performance bonuses

Company Culture

• Inclusivity: We embrace diversity and strive to foster an inclusive environment where everyone feels valued.
• Innovation: We encourage our team to think creatively and explore new ideas.
• Continuous Learning: We promote ongoing training and professional growth for all employees.