IT Support Specialist

Job Description

Join us as an IT Support Specialist where your role will centre around delivering support to our internal teams and clients. You will be responsible for diagnosing and resolving hardware and software issues, coordinating with vendors, and helping to implement IT projects.

Responsibilities

• Respond to help desk tickets efficiently and follow up on unresolved inquiries.
• Assist in improving IT processes for service delivery.
• Provide on-site and remote support to users.
• Keep track of software licenses and renewals.
• Engage in continuous learning and training for skills improvement.
• Create and manage backup procedures for systems.
• Collaborate on IT strategy with management.
• Identify software or hardware trends impacting business operations.
• Engage in regular reporting of technical issues and their resolution.
• Assist in the planning of future IT infrastructure initiatives.

Requirements

Education

• Diploma in Computer Science or IT-related field
• Certifications like ITIL or Cisco CCNA are advantageous

Experience

• 2+ years of experience in a help desk or technical support role

Technical Skills

• Linux Operating Systems
• Remote Support Tools
• Help Desk Software

Soft Skills

• Problem Solving
• Time Management

Certifications

• CompTIA Network+
• ITIL Foundation certification

Languages

• English: Fluent

Advantageous

• Experience with database management systems: Understanding of how to manage and support database solutions.
• Scripting knowledge for automation (PowerShell, Python): Using scripts to automate repetitive tasks.

Benefits

• Comprehensive health cover including dependents
• Annual performance bonuses
• Career development opportunities
• Remote working arrangements as applicable

Company Culture

• Innovative Mindset: We encourage out-of-the-box thinking and creativity across all levels.
• Empowerment: We believe in empowering our employees to take ownership of their tasks.
• Work-Life Balance: We support a healthy work-life balance for our employees.