E-commerce Manager

Job Description

As an E-commerce Manager, you will be at the forefront of our digital sales strategy. Your role will involve overseeing online marketing campaigns, analyzing market trends, and driving customer engagement through innovative solutions and technology.

Responsibilities

• Lead the e-commerce team in developing innovative sales techniques.
• Analyze customer feedback to enhance service levels.
• Create a dynamic online sales environment through engaging content.
• Manage and forecast budget for digital marketing.
• Implement A/B testing to refine customer approaches.
• Build strategic partnerships to increase market outreach.
• Ensure compliance with e-commerce regulations and policies.

Requirements

Education

• Master’s degree in Business or E-commerce preferred

Experience

• 5+ years of experience in e-commerce or digital marketing leadership roles

Technical Skills

• Digital Marketing Tools
• CRM Software

Soft Skills

• Strategic Thinking
• Interpersonal Skills

Languages

• English: Fluent

Advantageous

• Background in customer service management: Experience in enhancing customer service in an e-commerce context.
• Familiarity with mobile commerce trends: Knowledge of mobile shopping trends and user behaviors.

Benefits

• Comprehensive medical aid and benefits package
• Annual leave and sick leave
• Support for personal development training
• Work-life balance initiatives

Company Culture

• Growth Mindset: We believe in continuous learning and helping our employees grow.
• Customer-Centric Approach: Our customers are at the forefront of everything we do.