IT Support Technician

Job Description

Join our innovative team as an IT Support Technician in Bloemfontein. You will be responsible for supporting IT users with a range of hardware and software challenges, ensuring our operational efficiency. Your skills in technical support will contribute to seamless IT operations and user satisfaction.

Responsibilities

• Respond to and resolve help desk tickets in a timely manner.
• Perform routine maintenance of computers and peripherals.
• Monitor and manage network performance and security.
• Assist in the development and implementation of IT projects.
• Provide support for mobile devices and telecommunication systems.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support or similar role

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Remote Support Tools

Soft Skills

• Communication
• Problem-solving
• Time Management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Knowledge of managing user accounts and permissions.
• Familiarity with VoIP systems: Understanding of Voice over IP technologies.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Flexible working hours
• Opportunities for professional development

Company Culture

• Teamwork: We value collaboration and team success, promoting collective effort in achieving goals.
• Innovation: Our culture encourages creative solutions and fresh ideas to elevate our services.
• Continuous Improvement: We believe in ongoing learning and adapting to the latest technologies.