IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to provide technical support and administrative assistance in Cape Town. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and delivering exceptional customer service. The ideal candidate has hands-on experience in IT support and is eager to contribute to our team.

Responsibilities

• Manage IT support tickets using a ticketing system.
• Provide remote and onsite support to users.
• Assist with software installations and updates.
• Document processes and procedures for IT operations.
• Ensure compliance with IT policies and procedures.
• Work collaboratively with other IT professionals to resolve issues.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support or technical assistance roles

Technical Skills

• Problem Resolution Techniques
• Remote Support Tools

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Windows Server Fundamentals

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience with VoIP systems: Understanding of VoIP technology and its integration with IT systems.
• Knowledge of cybersecurity principles: Familiarity with cybersecurity standards to ensure data protection.

Benefits

• Comprehensive health insurance
• Performance bonuses
• Flexible hours with remote working options
• Employee assistance programs

Company Culture

• Innovation: We nurture a culture of innovation and creativity, celebrating new ideas.
• Respect for Diversity: We value a diverse workforce and are dedicated to an inclusive work environment.
• Community Engagement: We encourage participation in community support initiatives and volunteer programs.