IT Support Technician

Job Description

As an IT Support Technician, you’ll be the first point of contact for our clients in Johannesburg. Your day-to-day duties will include diagnosing technical issues, providing support across various platforms, and ensuring our IT infrastructure runs smoothly. Your expertise will help us deliver top-notch support services.

Responsibilities

• Triaging support requests and resolving issues in a fast-paced environment.
• Conduct regular maintenance checks on IT equipment to ensure optimal performance.
• Support the implementation of software updates and security patches.
• Liaise with third-party vendors for additional support and service upgrades.
• Contribute to knowledge base articles for common issues and procedures.

Requirements

Education

• Bachelor's degree in Computer Science or a related field

Experience

• 3+ years of experience in an IT support position

Technical Skills

• Linux
• Active Directory

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of Voice over IP systems and troubleshooting.
• Knowledge of cybersecurity best practices: Familiarity with cybersecurity principles and practices.

Benefits

• Comprehensive medical aid coverage
• Performance bonuses based on employee achievements
• Flexible working conditions
• Continuous training and skill development opportunities

Company Culture

• Diversity and Inclusion: We are committed to building a diverse workforce and creating an inclusive environment.
• Open Communication: We foster open communication and feedback at all levels of the organization.
• Employee Recognition: We celebrate our employees' achievements and recognize their contributions.