IT Support Technician

Job Description

We are looking for a motivated IT Support Technician to join our team in Johannesburg. This role involves troubleshooting hardware and software issues, providing support to users, and maintaining IT infrastructure. The ideal candidate will possess strong technical skills and a proactive approach to problem-solving.

Responsibilities

• Deliver excellent customer service while resolving technical issues.
• Help maintain network security protocols and user access controls.
• Stay updated on the latest technology trends and products.
• Assist in IT projects and implementations as needed.

Requirements

Education

• Relevant IT certifications (CompTIA, Microsoft, etc.) are advantageous

Experience

• 1+ years of experience in technical support roles

Technical Skills

• Troubleshooting Hardware
• Software Installation

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud services (e.g., AWS, Azure): Hands-on experience managing cloud-based systems and services.
• Familiarity with Linux Operating Systems: Basic knowledge of Linux systems for troubleshooting and support.

Benefits

• Comprehensive health benefits including dental and vision
• Generous leave policies including personal and sick leave
• Training and development programs to enhance skills
• Supportive team environment

Company Culture

• Learning and Growth: We are committed to the personal and professional growth of our employees.
• Diversity and Inclusion: We celebrate diversity and aim for an inclusive workplace for all.