IT Support Technician

Job Description

Join our team as an IT Support Technician in Port Elizabeth. You will be responsible for troubleshooting end-user issues across hardware, software, and networking systems. Your technical expertise and customer service skills will be pivotal in ensuring seamless IT operations within the company.

Responsibilities

• Act as the first point of contact for IT support queries and issues.
• Help troubleshoot and resolve network connectivity problems.
• Work closely with the IT team on system migrations and upgrades.
• Provide feedback to team members on software functionality.
• Participate in IT projects and initiatives aimed at improving user experience.
• Monitor and maintain computer systems, printers, and networking equipment.

Requirements

Education

• Diploma or degree in Information Technology or related field
• CompTIA A+ certification is preferred

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking
• Hardware Repair

Soft Skills

• Customer Service
• Communication

Languages

• English: Fluent

Advantageous

• Knowledge of Linux systems: Familiarity with Linux operating systems and their functionalities.
• Experience with ticketing systems: Understanding of service desk ticketing systems and workflows.

Benefits

• Medical aid contributions
• Retirement savings plan matching
• Flexible working hours
• Professional development training

Company Culture

• Team Collaboration: We thrive on teamwork and mutual support to reach our common goals.
• Continuous Improvement: We encourage innovation and continuous training to stay ahead in the tech industry.
• Work-Life Balance: We value work-life balance and offer flexible work arrangements.