IT Support Technician

Job Description

As an IT Support Technician at IT Solutions Inc., you will be responsible for providing top-notch technical support to our clients in various IT issues. This includes troubleshooting hardware and software problems, setting up new systems, and maintaining existing IT infrastructure. You will play a crucial role in ensuring that our clients receive reliable and efficient IT services, helping them overcome challenges with technology.

Responsibilities

• Day-to-day troubleshooting of IT systems and services.
• Provide assistance with data backups and disaster recovery efforts.
• Engage in continuous learning to upskill on new technologies and tools.
• Collaborate with vendors for system upgrades and repairs.
• Assist in the evaluation and selection of new software solutions.
• Promote best practices for IT security among users.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3-5 years of progressive IT support experience

Technical Skills

• Linux OS
• VoIP Systems
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of database management: Familiarity with SQL databases and data management systems.
• Experience with IT projects: Involvement in IT project implementation or enhancement.

Benefits

• Generous leave policies and paid time off
• Access to online professional development courses
• Flexible working hours
• Employee wellness initiatives

Company Culture

• Diversity and Inclusion: We value diverse perspectives and welcome inclusivity in the workplace.
• Engagement: Employee engagement through feedback loops and open communication.
• Community Involvement: We aim to make a positive impact in our community through active participation.