IT Support Technician

Job Description

As an IT Support Technician at IT Solutions Inc., you will be responsible for providing top-notch technical support to our clients in various IT issues. This includes troubleshooting hardware and software problems, setting up new systems, and maintaining existing IT infrastructure. You will play a crucial role in ensuring that our clients receive reliable and efficient IT services, helping them overcome challenges with technology.

Responsibilities

• Respond to help desk tickets and ensure timely resolution.
• Set up new hardware and software for employees.
• Perform regular maintenance checks on equipment.
• Assist in inventory management of IT assets.
• Implement security measures to protect sensitive information.
• Provide support for mobile devices and remote access.
• Participate in project implementations as required.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3-5 years of progressive IT support experience

Technical Skills

• Linux OS
• VoIP Systems
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity best practices: Understanding of fundamental cybersecurity concepts and practices.
• Experience with cloud services: Hands-on experience with cloud platforms like AWS or Azure.

Benefits

• Comprehensive medical aid and insurance cover
• Annual bonus based on performance
• Training and development opportunities
• Supportive work environment

Company Culture

• Team-oriented: We thrive on teamwork and collaboration, aiming for collective success.
• Innovation Focused: Innovation is the core of our operations, encouraging unique solutions.
• Supportive Environment: Our culture encourages employee growth and wellness.