Help Desk Analyst

Job Description

As a Help Desk Analyst, you will be essential to our support team, providing critical assistance to users in Port Elizabeth. Your expertise in problem-solving and customer service will help ensure all IT-related inquiries are handled efficiently, contributing to overall client satisfaction and operational effectiveness.

Responsibilities

• Serve as the first point of contact for end-users seeking technical assistance.
• Monitor and respond to support tickets in a timely manner.
• Configure and troubleshoot printers and other peripherals.
• Assist with onboarding new employees and training them on IT policies.
• Work with vendors to resolve more complex issues when necessary.
• Ensure compliance with company policies and procedures in all tasks.

Requirements

Education

• Technical certification in IT support
• Degree in a related field is a plus

Experience

• 2+ years in a similar support role is preferred

Technical Skills

• Linux OS
• Remote Desktop Tools

Soft Skills

• Adaptability
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Basic knowledge of cloud services like AWS or Azure is an advantage.
• Support for mobile devices: Experience in providing support for mobile devices such as smartphones and tablets.

Benefits

• Comprehensive health and wellness programs
• Annual bonuses based on performance
• Access to training and certifications
• Work-life balance initiatives

Company Culture

• Inclusivity: We're committed to an inclusive workplace where every voice is valued.
• Work-Life Balance: Employee well-being is a priority; our culture promotes a healthy work-life balance.
• Respect and Integrity: We uphold respect and integrity in all our interactions within the company and with our clients.