Service Desk Analyst

Job Description

Join our team as a Service Desk Analyst, where you will manage support inquiries, assist users with troubleshooting, and ensure continuity of IT services. You will be crucial in maintaining communication between the IT department and users, ensuring a high level of service delivery.

Responsibilities

• Ensure compliance with IT security policies.
• Perform routine checks on system performance and user feedback.
• Facilitate communication between users and IT management.
• Document technical procedures for future reference.
• Keep up-to-date with emerging technologies and trends.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 5+ years of experience in IT support or help desk management.

Technical Skills

• Linux OS
• Virtualization
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Hands-on experience with AWS or Azure.
• Additional IT certifications: Further certifications in specific technologies or methodologies.

Benefits

• Healthcare benefits and wellness programs
• Annual leave days and public holidays
• Paid time off for personal development
• Team-building activities and events

Company Culture

• Innovation Driven: We accept new ideas and encourage creative thinking among our team.
• Professional Development: We support ongoing education through training and development programs.
• Community Engagement: Our team is involved in local projects and charities, giving back to the community.