Service Desk Analyst

Job Description

Join our IT support team as a Service Desk Analyst, where you will be responsible for promptly addressing user requests, providing technical assistance, and ensuring that service level agreements are met consistently.

Responsibilities

• Support the implementation of ICT projects.
• Prepare documentation and user manuals for IT systems.
• Assist in maintaining asset inventory and software licenses.
• Communicate effectively with users regarding IT policies and procedures.
• Perform regular follow-ups on open tickets to ensure user satisfaction.

Requirements

Education

• Bachelor’s degree in Computer Science or IT
• Any additional relevant certifications are a plus

Experience

• Minimum of 2 years' experience in IT support roles

Technical Skills

• Networking Fundamentals
• Remote Desktop Tools

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of SQL databases: Basic knowledge of SQL and database management can be beneficial.
• Experience with cloud technologies: Familiarity with cloud platforms like AWS or Azure.

Benefits

• Comprehensive health cover
• Annual performance bonuses
• Professional development funding
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We are committed to ongoing training and development for all employees.
• Inclusivity: Our team values diversity and inclusiveness in all practices.
• Innovation: We foster innovation and initiative among our workforce.