IT Support Technician

Job Description

Join our dynamic team in Port Elizabeth as an IT Support Technician, where you'll be tasked with troubleshooting hardware and software issues, maintaining IT systems, and providing exceptional customer service. This position is ideal for those with a passion for technology and a desire to help others.

Responsibilities

• Respond to support requests via phone, email, or ticketing system.
• Monitor and maintain computer systems and networks.
• Provide training to users on new software and technologies.
• Resolve internet connectivity issues and troubleshoot network problems.
• Assist with backup and data recovery efforts.
• Maintain documentation for system configurations and changes.

Requirements

Education

• Degree in Computer Science or Information Systems
• Relevant IT certifications are preferred

Experience

• 3+ years in IT support roles or similar

Technical Skills

• Troubleshooting
• IT Security

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with using ticketing systems for tracking support requests.
• Basic programming skills (Python, SQL): Understanding of scripting or programming to assist in automation.