IT Support Specialist

Job Description

As an IT Support Specialist, you will play a crucial role in ensuring effective IT operations and support across our organization. This role involves troubleshooting hardware and software issues, providing technical support to users, and maintaining IT infrastructure. You will be the first point of contact for resolving IT-related problems, ensuring that our systems run smoothly and efficiently.

Responsibilities

• Diagnose and resolve various IT-related issues for staff.
• Assist with managing user accounts and permissions.
• Conduct hardware and software upgrades as necessary.
• Provide technical support for video conferencing and meeting tools.
• Monitor system performance and troubleshoot issues proactively.
• Collaborate effectively with team members to resolve IT challenges.
• Support in implementing IT projects and upgrades.
• Develop and maintain user manuals and help documentation.
• Assist in providing IT training sessions for staff.
• Stay informed about the latest IT trends and technologies.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Relevant IT certifications are a plus

Experience

• 3+ years of direct experience in IT support

Technical Skills

• Active Directory
• Mobile Device Management

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with IT security protocols: Understanding of best practices for maintaining IT security.
• Knowledge of scripting languages: Familiarity with scripting languages like Python for automation tasks.

Benefits

• Comprehensive medical and dental cover
• Generous pension plans
• Work-life balance programs
• Access to online training resources

Company Culture

• Team Collaboration: We emphasize teamwork and collaboration to achieve common goals and foster innovation.
• Open Communication: Encouraging open and transparent communication at all levels of the organization.
• Innovation: We value innovative thinking and encourage our employees to bring new ideas to the table.