IT Support Technician

Job Description

We're searching for a dedicated IT Support Technician to be the go-to resource for technical queries and support. Your role will involve diagnosing problems, providing solutions, and liaising with users to enhance their efficiency. This position suits someone who enjoys a fast-paced environment and is passionate about technology.

Responsibilities

• Act as the primary point of contact for internal IT support.
• Assist users with connectivity and network-related issues.
• Keep up to date with new technologies and best practices.
• Provide strategies for minimizing downtime and optimizing workflows.
• Engage in continuous training for enhanced professional development.

Requirements

Education

• Relevant IT certifications (e.g., CompTIA A+, Microsoft)
• Bachelor's degree in IT or related field is a plus

Experience

• 2-4 years of experience in IT support roles

Technical Skills

• Windows/Linux Servers
• Remote Support Tools

Soft Skills

• Problem-solving

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP systems: Experience in managing voice over internet protocol systems.
• Network configuration experience: Ability to set up and configure network equipment.

Benefits

• Comprehensive employee wellness programs
• Retirement savings plan with employer match
• Workplace flexibility and remote options
• Access to training and certification reimbursements

Company Culture

• Continuous Improvement: Our team is committed to ongoing learning and development.
• Respect and Open Communication: Creating a respectful space for open dialogue is a priority.