IT Support Technician

Job Description

Join us as an IT Support Technician, where your skills will assist our organization in optimizing IT communications and services. This role is perfect for someone who enjoys variety and problem-solving in a tech-driven environment.

Responsibilities

• Setup and support workplace technologies including printers and access points.
• Monitor and manage IT incidents and service requests.
• Train users on new technology and usage of IT systems.
• Update documentation on systems and procedures regularly.
• Ensure compliance with security policies and procedures.

Requirements

Education

• Diploma in IT or equivalent
• Bachelor’s degree in Computer Science or related field is preferred

Experience

• 2+ years in a similar role

Technical Skills

• PC Hardware
• Helpdesk Software

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundations
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in a helpdesk environment: Prior experience working in a helpdesk role is beneficial.
• Familiarity with ticketing systems: Experience with software like JIRA or ServiceNow is a plus.

Benefits

• Comprehensive health insurance plan.
• Retirement savings plan.
• Staff training and development initiatives.
• Casual dress code.

Company Culture

• Inclusivity: Diversity and inclusion are at the heart of our company values.
• Work-Life Balance: We support a healthy work-life balance for all employees.
• Respect: We treat everyone with respect and fairness, fostering an engaging environment.