Technical Writer

Job Description

We're on the hunt for a Technical Writer in Johannesburg, who will play a vital role in creating and maintaining documentation for our software applications. You will collaborate with developers and product managers to ensure that user guides, manuals, and online help systems are comprehensive and user-friendly. A strong ability to translate complex technical information into clear, concise documentation is essential.

Responsibilities

• Draft and publish product documentation and training materials.
• Collaborate with cross-functional teams to ensure accurate representation of technical information.
• Perform usability testing on documentation to improve clarity and effectiveness.
• Participate in regular team meetings to discuss project updates and documentation needs.
• Assist in developing templates and best practices for documentation.

Requirements

Education

• Bachelor's degree in English, Communications, or a related field
• Technical writing certification preferred

Experience

• 3+ years of experience in technical writing or related field

Technical Skills

• Technical Documentation
• Software Development Knowledge

Soft Skills

• Attention to Detail
• Effective Communication

Certifications

• Certified Technical Writer

Languages

• English: Fluent

Advantageous

• Knowledge of XML and HTML: Familiarity with markup languages used in technical documentation.
• Experience in training or coaching teams: Background in delivering training on technical concepts.

Benefits

• Comprehensive medical and dental coverage.
• Flexible working hours and remote options.
• Professional development and education reimbursement.
• Inclusive workplace culture with employee support programs.

Company Culture

• Continuous Learning: We encourage our employees to pursue personal and professional growth through training and mentorship.
• Team Spirit: We value teamwork and the collective success of our projects and initiatives.
• Work-Life Balance: Supporting work-life balance is a priority as we believe happy employees are productive employees.