IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a crucial role in maintaining our IT systems and providing support to our users. You will work on resolving technical issues, managing user accounts, and ensuring a seamless technology experience for all employees.

Responsibilities

• Support end-users with technical issues in person, remotely, and via phone.
• Assist in the deployment of new technologies and upgrades.
• Participate in IT projects and initiatives aimed at improving operational efficiency.
• Keep abreast of industry trends and emerging technologies to enhance the support service.
• Provide excellent customer service and communicate effectively with users.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science
• Relevant IT Certifications are a plus

Experience

• 2-4 years of experience in IT support

Technical Skills

• Software Installation
• VPN Setup

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Certifications in network security: Relevant certifications that demonstrate knowledge of network security principles.
• Project Management Experience: Experience with IT project management methodologies.

Benefits

• Comprehensive health benefits and retirement plans
• Paid time off and sick leave
• Employee discounts and perks
• Access to training and certification programs

Company Culture

• Continuous Improvement: We strive for excellence through ongoing feedback and learning opportunities.
• Inclusive Environment: Diversity is at our core, and we believe it strengthens our team.
• Flexibility: We offer flexible work arrangements to suit our employees' needs.