Healthcare Administrator

Job Description

Seeking a dedicated Healthcare Administrator with a keen understanding of healthcare systems and regulations to support our Johannesburg operations. This role involves overseeing administrative processes, managing patient records, and ensuring seamless communication within the healthcare team to provide exceptional service to our patients.

Responsibilities

• Develop and maintain strong relationships with all stakeholders, including patients, staff, and external partners.
• Evaluate healthcare processes to pinpoint areas for improvement and implement effective solutions.
• Oversee onboarding and training of new administrative staff.
• Manage and resolve patient complaints in a compassionate manner.
• Maintain confidentiality of patient information and ensure compliance.
• Collaborate with healthcare teams to ensure high standards of patient care.
• Prepare presentations and reports for internal and external stakeholders.
• Participate in quality assurance programs to enhance overall service delivery.

Requirements

Education

• Bachelor's degree in Public Health or related field
• Master's degree in Public Health is preferred

Experience

• 3+ years in healthcare administration or management

Technical Skills

• Electronic Health Records (EHR)
• Regulatory Compliance

Soft Skills

• Leadership
• Interpersonal Skills

Certifications

• Certified Medical Manager (CMM)
• Project Management Professional (PMP)

Languages

• English: Fluent
• Xhosa: Intermediate

Advantageous

• Experience in patient engagement initiatives: Involvement in programming that improves patient engagement and satisfaction.
• Familiarity with telehealth systems: Understanding of telehealth regulations and systems for virtual care.

Benefits

• Full medical aid with dental and vision benefits.
• Annual performance bonuses based on individual and company performance.
• Access to training and certification programs.
• Work-life balance initiatives including remote work options.

Company Culture

• Continuous Improvement: We are committed to ongoing improvement and embrace change to enhance our services.
• Inclusivity: We strive to create an inclusive environment where everyone feels valued.
• Innovation Driven: Innovation is at the heart of our operation, continuously looking for new solutions to meet patient needs.