IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining our IT infrastructure. You will be responsible for providing technical assistance, troubleshooting issues, and ensuring systems are running smoothly. Your expertise will be vital in supporting our users and enhancing their experience.

Responsibilities

• Act as the first point of contact for IT support queries.
• Troubleshoot and resolve issues related to desktops, laptops, and peripherals.
• Support the implementation of new IT solutions and upgrades.
• Assist in maintaining network security and integrity.
• Keep track of IT inventory and manage equipment lifecycle.
• Provide excellent customer service and support to all users.

Requirements

Education

• Diploma in Information Technology, Computer Science, or related field
• Bachelor's degree is an advantage

Experience

• 2+ years in a technical support role

Technical Skills

• Windows and Mac OS
• Remote Support Tools

Soft Skills

• Communication
• Teamwork

Certifications

• ITIL Foundation Certified
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in a customer service role: Prior experience in a customer-facing role is beneficial.
• Knowledge of cybersecurity best practices: Understanding of the fundamentals of cybersecurity.

Benefits

• Comprehensive health insurance
• Retirement savings plan with employer matching
• Flexible working hours
• Continuous learning programs

Company Culture

• Growth and Development: We offer numerous opportunities for professional development and career progression.
• Inclusivity: Our workplace is inclusive, and we embrace diversity in all forms.
• Work-Life Balance: We understand the importance of a balanced lifestyle and encourage flexibility.