IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining and supporting our IT infrastructure. You will troubleshoot hardware and software issues, assist users with technical problems, and provide solutions to enhance productivity. This role offers a fantastic opportunity to develop your skills while working in a collaborative environment.

Responsibilities

• Respond to IT support requests and incidents promptly.
• Create and manage user accounts and permissions in various systems.
• Maintain an inventory of hardware and software systems.
• Train new employees on IT systems and procedures.
• Collaborate with the IT team on system upgrades and maintenance.
• Ensure data integrity and security for user accounts.
• Prepare reports regarding support incidents for management.
• Keep abreast of emerging technologies and best practices.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications are a plus

Experience

• 3+ years of experience in an IT support role

Technical Skills

• A+ Certification
• Networking

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Hands-on experience with tracking IT issues through ticketing platforms.
• Knowledge of cybersecurity best practices: Understanding of security protocols to protect sensitive data.

Benefits

• Competitive salary with performance bonuses
• Comprehensive health benefits for employees and dependents
• Professional development opportunities and certifications
• Flexible schedules to support work-life balance

Company Culture

• Inclusivity: We embrace diversity and aim to create an inclusive environment for everyone.
• Work-Life Balance: Our policies provide flexibility, ensuring staff can balance work with their personal lives.
• Recognition: We celebrate our employees' achievements and contributions to motivate and inspire.