Technical Writer

Job Description

We're on the lookout for a skilled Technical Writer to join our vibrant team in Johannesburg. The successful candidate will be responsible for creating and managing technical documentation, tailoring content for a diverse audience, and collaborating with various teams to ensure clarity and usability.

Responsibilities

• Produce engaging and informative content that meets the needs of diverse user groups.
• Develop templates and style guides for consistent documentation.
• Conduct usability testing on documentation to assess clarity and effectiveness.
• Train and support other team members in documentation best practices.
• Participate in project planning meetings to offer insights on documentation needs.
• Monitor usage metrics of documentation to identify areas for improvement.

Requirements

Education

• Bachelor's degree in Technical Communication or a related field

Experience

• 4+ years of experience in technical writing with a focus on IT.

Technical Skills

• API Documentation
• Content Management Systems

Soft Skills

• Project Management
• Critical Thinking

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of HTML/CSS: Basic understanding of web technologies to create online documentation.
• Experience with software testing: Experience in software testing to support documentation accuracy.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan with employer matching
• Training and certification reimbursements

Company Culture

• Continuous Improvement: We emphasize learning and growth, providing resources for professional development.
• Open Communication: Our teams communicate openly, promoting transparency and effective collaboration.
• Employee Well-Being: We prioritize the well-being of our employees through various support programs.