Field Support Engineer

Job Description

We are seeking a Field Support Engineer to provide on-site technical support and maintenance for our engineering solutions. The ideal candidate will have a hands-on approach and be skilled in troubleshooting and repair.

Responsibilities

• Act as the primary point of contact for on-site support to clients.
• Perform equipment installations and initial setup.
• Analyze and report on equipment performance metrics.
• Recommendations for equipment upgrades or replacements.
• Ensure adherence to all regulatory and safety guidelines.
• Manage inventory of spare parts and tools for maintenance tasks.

Requirements

Education

• Bachelor's degree in Engineering or relevant field

Experience

• 5+ years of experience in field engineering support

Technical Skills

• Field Service Management Software
• Technical Documentation

Soft Skills

• Team Leadership
• Adaptability

Certifications

• Project Management Certification (PMP)

Languages

• English: Fluent

Advantageous

• Experience with ERP systems: Knowledge of enterprise resource planning (ERP) software utilized in engineering environments.

Benefits

• Comprehensive medical aid
• Performance bonuses based on quarterly results
• Flexible working arrangements
• Access to an employee wellness program

Company Culture

• Diversity and Inclusion: We are committed to promoting diversity in our workforce, ensuring every voice is heard.
• Learning and Growth: We provide ongoing training opportunities and support professional development.