IT Support Technician

Job Description

We are looking for an IT Support Technician to deliver hands-on support to our clients in Nelspruit. You will provide troubleshooting, system support, and technical solutions, contributing to our mission of providing excellent IT services.

Responsibilities

• Troubleshoot technical issues using established procedures.
• Support users with software applications and operating systems.
• Ensure timely response to support requests and ticketing system.
• Train and educate users on new technologies and applications.
• Collaborate with the IT team for complex problem-solving.
• Assist with network monitoring and security solutions.
• Participate in IT projects related to system upgrades and implementations.
• Contribute to a knowledge base of IT solutions.

Requirements

Education

• Diploma in IT or Computing
• Advanced certifications in ITIL or similar are preferable

Experience

• 5 years of experience in a technical support role preferred

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools like TeamViewer or AnyDesk for remote troubleshooting.
• Knowledge of cybersecurity best practices: Understanding of cybersecurity principles to protect systems and user data.

Benefits

• Comprehensive health insurance coverage
• 14 days paternity/maternity leave
• Flexible working hours
• Recognition programs for outstanding performance

Company Culture

• Diversity and Inclusion: We value diversity and strive to create an inclusive workplace where all perspectives are welcomed.
• Innovation: Commitment to innovation and technology, encouraging our staff to think creatively and implement new ideas.
• Work-Life Balance: We understand the importance of a balanced lifestyle and offer flexible working arrangements.