IT Support Technician

Job Description

Join our growing dynamic team as an IT Support Technician where you'll provide crucial support and maintenance of IT systems, ensuring seamless operations across the organization. You'll play a vital role in troubleshooting technical issues, managing hardware and software installations, and assisting users with their IT needs.

Responsibilities

• Provide hands-on support for hardware and software installations.
• Respond promptly to IT support requests from staff.
• Assist in evaluating and recommending new technology solutions.
• Prepare technical documentation and user manuals.
• Troubleshoot network connectivity issues.
• Manage inventory and the lifecycle of IT assets.
• Assist with IT security protocols and policies.
• Coordinate maintenance and repairs with external vendors.
• Capture user feedback to improve IT support services.
• Foster a positive working environment by collaborating with team members.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Professional certifications such as ITIL, CompTIA, or similar are preferred

Experience

• 3+ years of experience in a similar role preferred

Technical Skills

• Linux OS
• Help Desk Software
• Virtualization Technology

Soft Skills

• Customer Service
• Team Player
• Attention to Detail

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with Active Directory: Experience managing users and groups in Active Directory.
• Experience with IT asset management tools: Knowledge of tools for tracking and managing IT assets.

Benefits

• Performance bonuses based on project completion
• Paid time off for illness and holidays
• Annual reviews and salary adjustments
• Support for training and certifications

Company Culture

• Innovation: We prioritize creativity, encouraging our staff to think outside the box.
• Team Spirit: Collaboration is key here; we work as a team to achieve our goals.
• Employee Well-being: We care for our employees’ wellbeing, offering various wellness programs.