IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our vibrant team in Pietermaritzburg. In this role, you will be responsible for providing comprehensive support to our clients, troubleshooting technical issues, and ensuring smooth operations of IT systems. The ideal candidate will be a problem-solver with strong communication skills and a passion for technology.

Responsibilities

• Oversee the installation and configuration of IT equipment.
• Act as a liaison between clients and IT services.
• Identify recurring issues and develop solutions.
• Assist in the implementation of new IT solutions.
• Perform routine audits of systems and software.
• Encourage and facilitate user feedback to improve services.
• Stay updated with the latest IT trends and technologies.
• Contribute to creating technical documentation.

Requirements

Education

• Relevant IT qualification or certification
• Bachelor's degree in IT preferred

Experience

• 3+ years in a similar role

Technical Skills

• Troubleshooting
• Cloud Services

Soft Skills

• Time Management
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Experience in IT project management: Ability to manage small-scale IT projects successfully.
• Familiarity with remote desktop support tools: Knowledge of tools used for remote assistance.

Benefits

• Competitive salary package
• Medical aid contributions
• Access to training resources
• Flexible work conditions

Company Culture

• Continuous Improvement: We believe in lifelong learning and provide resources for career growth.
• Transparency: We maintain open communication and transparency at all levels.
• Community Engagement: We actively participate in community initiatives and encourage employee involvement.