IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our Johannesburg office. In this role, you will be responsible for troubleshooting hardware and software issues, providing technical support to users, and ensuring the smooth operation of our IT infrastructure.

Responsibilities

• Provide exceptional customer service while resolving IT queries.
• Install and maintain printers, telephony, and other equipment.
• Track and escalate unresolved issues to appropriate teams.
• Stay updated on the latest technologies and industry trends.
• Perform system audits to ensure compliance and functionality.
• Manage user accounts and permissions within systems.

Requirements

Education

• Certification in IT Support or related field

Experience

• 3+ years of experience in a technical support environment

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA A+

Languages

• English: Fluent

Advantageous

• Experience in a fast-paced environment: Ability to handle high-pressure situations and multiple priorities.
• Familiarity with Helpdesk Software: Experience with ticketing systems and helpdesk management tools.

Benefits

• Comprehensive medical cover
• Staff discounts on company services
• Flexible working hours
• Employee recognition programs

Company Culture

• Continuous Growth: We invest in the continuous learning and development of our employees.
• Work-Life Balance: We prioritize work-life balance, providing flexibility in work arrangements.
• Community Engagement: We actively engage with the local community and encourage employee participation.