IT Support Technician

Job Description

We're seeking an IT Support Technician to join our dedicated team. In this role, you will address technical concerns, advise on system enhancements, and maintain an efficient IT environment. Ideal candidates are detail-oriented and thrive in a fast-paced setting.

Responsibilities

• Assist with IT projects and rollouts.
• Maintain and troubleshoot active directory services.
• Configure and secure local area networks.
• Provide user access and permissions.
• Manage and respond to service desk tickets.
• Conduct research on emerging technologies.
• Support cloud-based systems.
• Justify hardware and software purchases.
• Ensure compliance with company IT policies.
• Collaborate with the IT team on strategic initiatives.

Requirements

Education

• Diploma or Degree in Information Technology or a related field

Experience

• 2-4 years of hands-on IT support experience

Technical Skills

• Linux Operating Systems
• Help Desk Software

Soft Skills

• Problem-solving Ability
• Teamwork Skills

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with help desk software: Proficiency in using software tools to manage user requests.
• Familiarity with cloud services: Understanding of cloud platforms such as AWS or Azure.

Benefits

• Health insurance for you and your family
• Employee wellness programs
• Flexible working hours
• Opportunities for career advancement

Company Culture

• Innovation: Our team thrives in a culture of innovation, where fresh ideas are encouraged and celebrated.
• Work-Life Balance: We value your time and support work-life balance to ensure your well-being.
• Supportive Leadership: Our leaders are committed to providing support and guidance as we navigate challenges together.