Help Desk Technician

Job Description

Join us as a Help Desk Technician, where you will play a pivotal role in providing IT support to our users in Bloemfontein. This position offers a great opportunity to develop your technical skills and gain experience in troubleshooting various hardware and software issues, maintaining a high standard of customer satisfaction.

Responsibilities

• Handle daily support requests and escalate issues when necessary.
• Maintain and monitor computer systems for performance issues.
• Assist in the preparation and deployment of software updates.
• Provide exceptional customer service and maintain a positive attitude.
• Train users on new technologies and software applications.
• Conduct periodic reviews of support requests to identify recurring issues.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 2-4 years of experience in a technical support role

Technical Skills

• Linux OS
• Virtualization Technologies

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Knowledge in managing user accounts and permissions.
• Familiarity with Hardware Installation: Experience in setting up and troubleshooting hardware components.

Benefits

• Comprehensive health insurance
• Retirement plan with company contributions
• Flexible leave policy
• Support for training and certification

Company Culture

• Innovation: We encourage creative solutions and innovative thinking in all aspects of our work.
• Professional Growth: We are committed to the ongoing professional development of our employees.
• Work-Life Balance: We prioritize a healthy work-life balance for all our employees.