Technical Writer

Job Description

Are you a detail-oriented Technical Writer with a flair for transforming complex information into clear, user-friendly content? Join our team in Durban, where you’ll create, update, and maintain documentation that supports our software development projects. Your expertise will ensure that users understand our products and solutions effectively.

Responsibilities

• Draft, edit, and publish product documentation, including manuals and online resources.
• Engage with stakeholders to identify documentation needs and requirements.
• Implement feedback from users and stakeholders to enhance content.
• Maintain version control for all documentation and manuals.
• Conduct interviews with subject matter experts to gather information.
• Provide training and support for team members on documentation processes.
• Ensure all documentation adheres to regulatory requirements and company standards.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3-5 years of experience in technical writing or similar role

Technical Skills

• Technical Documentation
• Software Development Life Cycle (SDLC)

Soft Skills

• Problem-solving
• Interpersonal Skills

Languages

• English: Fluent

Advantageous

• Experience with software documentation tools: Familiarity with tools like MadCap Flare or Adobe RoboHelp.
• Certification in Technical Communication: Professional certification demonstrating expertise in technical writing.

Benefits

• Comprehensive health insurance and retirement savings plan.
• Generous leave policy and public holiday observance.
• Employee engagement activities and team-building events.
• Support for continuous learning and career advancement.

Company Culture

• Growth: We believe in fostering growth and learning opportunities for all employees.
• Community Engagement: Our company values giving back to the community through various initiatives.
• Work-Life Balance: We promote a healthy work-life balance for our employees, encouraging well-being.