IT Support Technician

Job Description

Join us as an IT Support Technician where you will play a crucial role in ensuring our technical systems run smoothly. You will handle technical support inquiries, assist with system upgrades, and document issues and solutions clearly and effectively. Successful candidates will have a blend of technical acumen and customer service skills.

Responsibilities

• Interact with end-users to provide IT support via phone, email, or in-person.
• Participate in IT initiatives and projects to improve system operation.
• Evaluate and assess new technologies for potential adoption.
• Develop user guides and documentation for IT related processes.

Requirements

Education

• Diploma in Information Technology
• Relevant IT certifications are a plus

Experience

• 2-3 years of experience in a technical support role

Technical Skills

• MacOS proficiency
• IT Security practices

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Experience with virtualization technologies: Hands-on experience with VMware or Hyper-V is a plus.
• Proficient in a scripting language (e.g., PowerShell): Ability to automate routine tasks using scripts.

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Professional development opportunities
• Employee recognition programs

Company Culture

• Innovation: Encouraging creative problem-solving and innovative thinking.
• Work-Life Balance: We prioritize a healthy work-life balance for all employees.
• Employee Empowerment: We empower our team members to take ownership and initiative.