IT Support Technician

Job Description

Looking for an IT Support Technician to become a part of our dynamic team. Your role will involve troubleshooting and resolving IT issues, providing user support, and ensuring our systems run smoothly. Be a vital part of our support team and help us innovate!

Responsibilities

• Answer and resolve technical inquiries from users.
• Ensure that IT systems are reliable and efficient.
• Manage user accounts and permissions.
• Conduct regular system audits and maintenance checks.
• Assist in purchasing and researching new technology.
• Implement and support IT policies and procedures.
• Provide on-call support when necessary.
• Foster a user-friendly environment by explaining tech solutions clearly.

Requirements

Education

• Technical diploma in IT or similar qualification
• Bachelor's in Information Technology is beneficial

Experience

• 1-3 years of experience in technical support roles

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Adaptability
• Time Management

Certifications

• ITIL Foundation Certification
• Google IT Support Professional Certificate

Languages

• English: Fluent

Advantageous

• Experience in VoIP systems: Knowledge of managing VoIP telephony systems.
• Project Management Skills: Experience in managing small IT projects and vendor relations.

Benefits

• Health insurance package
• Bonus based on individual and team performance
• Training and certification reimbursement
• Team-building activities and outings

Company Culture

• Team Spirit: Our culture promotes teamwork and collaboration across all departments.
• Diversity and Inclusion: We celebrate diversity and encourage individuals from all backgrounds to apply.
• Work-Life Balance: We prioritize work-life balance and support flexible working arrangements.