IT Support Technician

Job Description

We are seeking an IT Support Technician to join our vibrant team in Johannesburg. You will be the go-to person for resolving technical issues for our clients. This role involves troubleshooting hardware and software challenges, providing outstanding customer service, and ensuring the smooth operation of our IT systems.

Responsibilities

• Act as the first point of contact for IT support queries.
• Support users through a range of communication channels.
• Report and analyze recurring issues to improve service delivery.
• Keep all documentation of technical issues up-to-date.
• Participate in team meetings to discuss improvements and updates.
• Engage in continuous learning to stay updated on new technologies.
• Provide feedback on service delivery and suggest improvements.

Requirements

Education

• IT-related qualifications
• Relevant certifications such as CompTIA A+

Experience

• At least 2 years working in a technical support role

Technical Skills

• Remote Support Tools
• Software Installation

Soft Skills

• Communication
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity practices: Understanding of basic cybersecurity principles to protect IT resources.
• Basic scripting skills: Knowledge of scripting languages like Bash or PowerShell.

Benefits

• Comprehensive medical aid coverage
• Flexible working hours
• Employee wellness programs
• Opportunities for career advancement

Company Culture

• Diversity and Inclusion: We celebrate diversity and create an inclusive environment for all.
• Work-life Balance: We promote a healthy work-life balance for all employees, supporting their well-being.
• Customer Focused: Our main goal is to provide the best service to our clients while fostering a positive workplace.