IT Support Technician

Job Description

We are seeking a passionate IT Support Technician to join our vibrant Pretoria team. In this role, you'll be responsible for resolving technical issues, providing support for various hardware and software systems, and ensuring a seamless experience for our users. Your expertise will help us maintain high levels of customer satisfaction and assist our team in implementing efficient IT solutions.

Responsibilities

• Respond to IT support tickets in a timely manner.
• Document solutions to common problems for future reference.
• Engage with team members to identify technical training needs.
• Setup audio/visual equipment for presentations and meetings.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Diploma in IT or Computer Science
• Any related technical certifications would be advantageous

Experience

• 1+ years of experience ideally in a tech support role

Technical Skills

• Troubleshooting Software Issues
• Remote Support Tools

Soft Skills

• Time Management
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (AWS, Azure): Understanding of cloud computing and its offerings.
• Experience in an IT support capacity within a fast-paced environment: Ability to thrive and adapt in a dynamic IT support role.

Benefits

• Comprehensive health and wellness programs
• Flexible work hours and options for remote work
• Employee assistance programs
• Structured training and mentorship opportunities

Company Culture

• Collaboration: Teamwork is key; we work together to achieve our shared goals.
• Diversity: We value diversity and the unique perspectives it brings to our team.
• Professional Growth: We prioritize the professional development of our employees.