IT Operations Manager

Job Description

As the IT Operations Manager, you will oversee our IT infrastructure and ensure the efficiency of our operations in Pretoria. Your leadership will guide the team in implementing best practices, managing system upgrades, and optimizing performance. This is a critical role for enhancing our service delivery.

Responsibilities

• Direct the IT team in managing day-to-day operations and resolve any issues.
• Implement best practices for IT service management.
• Develop strategic plans for IT infrastructure to support business growth.
• Manage risk assessments and disaster recovery procedures.
• Enhance user experience by ensuring seamless service availability.
• Maintain documentation of systems and processes for knowledge sharing.
• Perform regular audits to identify areas for improvement.
• Ensure security measures are in place to protect data and resources.
• Facilitate training for team members on new technologies and processes.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science, or related field
• Master's degree is preferred

Experience

• 5+ years of experience in IT operations or a similar role

Technical Skills

• ITIL Framework
• Project Management
• Network Administration
• Cloud Services
• Cybersecurity

Soft Skills

• Leadership
• Problem-solving
• Communication
• Analytical Thinking

Certifications

• ITIL Foundation Certification
• Project Management Professional (PMP)

Languages

• English: Fluent

Advantageous

• Experience with DevOps practices: Knowledge of CI/CD processes and tools like Jenkins or GitLab.
• Hands-on experience with networking equipment: Practical experience with routers, switches, and firewalls.

Benefits

• Competitive salary package
• Health and life insurance
• Flexible working arrangements
• Professional development opportunities

Company Culture

• Teamwork: We believe in collaboration and teamwork to achieve common goals.
• Innovation: Embracing innovation is at the core of our strategy, driving us forward.
• Inclusivity: We are committed to fostering an inclusive workplace for all employees.