IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll be at the forefront of our support operations in Durban. The ideal candidate is passionate about technology and skilled in troubleshooting hardware and software issues. Your expertise will directly impact our operational efficiency and maintain high standards of customer satisfaction. We welcome tech-savvy individuals looking to enhance their careers in IT Support and Administration.

Responsibilities

• Act as the primary contact for all IT-related queries and issues.
• Assist in troubleshooting applications and operating system errors.
• Prepare and maintain documentation for IT processes and troubleshooting guides.
• Support the installation and configuration of new systems and devices.
• Conduct regular checks on network integrity and security.
• Assist with the development of IT policies and procedures.
• Work collaboratively with external vendors for equipment repairs and service enhancements.
• Provide feedback on user-identified issues to improve overall service support.

Requirements

Education

• Bachelor's degree in Computer Science or relevant field

Experience

• 2+ years of experience in a technical support role with demonstrated problem-solving skills.

Technical Skills

• Linux OS
• Remote Desktop Tools

Soft Skills

• Analytical Skills
• Team Collaboration

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Understanding of cloud services: Familiarity with cloud computing concepts and services, especially Azure and AWS.
• Skills in cybersecurity: Basic understanding of cybersecurity principles to protect user data and systems.

Benefits

• Comprehensive health insurance
• Annual professional development budget
• Opportunity for remote work
• Employee recognition programs

Company Culture

• Collaboration: Teamwork is at the heart of what we do, and we foster a culture of open communication.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace for all.
• Sustainability: We are committed to sustainable practices and reducing our environmental footprint.