IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll be at the forefront of our support operations in Durban. The ideal candidate is passionate about technology and skilled in troubleshooting hardware and software issues. Your expertise will directly impact our operational efficiency and maintain high standards of customer satisfaction. We welcome tech-savvy individuals looking to enhance their careers in IT Support and Administration.

Responsibilities

• Respond to Tier 1 and Tier 2 support inquiries via phone, email, or in-person.
• Set up new user accounts and manage user access controls.
• Monitor and maintain network infrastructures for optimal performance.
• Document support procedures and technical issues for future reference.
• Facilitate training sessions for staff on IT tools and applications.
• Perform routine maintenance on IT systems to prevent disruptions.
• Participate in IT projects and contribute to improving support processes.
• Assist in inventory management of IT hardware and software.

Requirements

Education

• Bachelor's degree in Computer Science or relevant field

Experience

• 2+ years of experience in a technical support role with demonstrated problem-solving skills.

Technical Skills

• Linux OS
• Remote Desktop Tools

Soft Skills

• Analytical Skills
• Team Collaboration

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Understanding of cloud services: Familiarity with cloud computing concepts and services, especially Azure and AWS.
• Skills in cybersecurity: Basic understanding of cybersecurity principles to protect user data and systems.

Benefits

• Comprehensive health insurance
• Annual professional development budget
• Opportunity for remote work
• Employee recognition programs

Company Culture

• Empowerment: We empower employees to take initiative and drive their projects.
• Innovation: We value innovative thinking and welcome fresh ideas to improve our processes.
• Community Engagement: We are actively involved in community projects and encourage employee participation.